We make every attempt to ship orders received by 3:00 PST the same business day, but at times due to order volume it may take two or three business days to process your order, many times we get orders out the same day that arrive before Noon (If you need a order shipped the same day, you must contact us by phone). Shipping charges are determined by actual UPS and USPS rates, based on the combined weight of all items ordered. Standard shipping is USPS Priority Mail and UPS Ground (DO NOT USE IF YOU NEED GUARANTEED OVERNIGHT DELIVERY). You can determine the rates of the various methods by choosing a Carrier and then a Method on the shipping page during checkout Once you place an order, log into your Account, and see tracking information on your package. Any item can be shipped by UPS Ground or USPS Priority Mail. If the order is over a predetermined weight, In some cases, if you select USPS Priority Mail we may ship by UPS Ground, if you choose USPS Priority Mail it may be converted to UPS Ground, etc. Orders selected by the customer and shipped USPS Priority Mail will NOT be sent again if they do not arrive or arrive broken or damaged. UPS orders can be tracked all the way through the shipment. USPS packages can not be tracked. IF YOU NEED A GUARANTEED DELIVERY DATE DO NOT USE USPS
USPS (United States Postal Service) Mail can not be tracked while in transit
If You Want to Track your Package Please Use UPS |
All credit card orders are shipped within 72 hours [or less] [Monday through Friday] by the United States Postal Service or UPS. The ETA for arrival is 5-11 business days, this does not include Sunday. You may choose Priority Mail with the United States Postal Service (USPS). You may also choose UPS Ground This will cost extra. We make every effort to ensure that your package will have a safe trip to its destination but we can not control temperature or handling by the shipping company. All personal or business checks will first need to clear the bank before being shipped out. (may take up to 2 weeks) All money orders, received by us will we shipped out following the same outline for the check orders. SALES TAX
Sales Tax is added to orders shipped to California, USA. The current sales tax rate for California residents is 7.75% U.S TERRITORIES AND APO/FPO U.S. MILITARY ADDRESSES
We directly ship to APO/FPO U.S. military and U.S. Territories. We're sorry, but expedited shipping methods are unavailable for APO/FPO Military addresses and the U.S. Territories. Please note that due to current world events impacting the United States and other countries, our delivery partners have informed us to expect packages to take up to 8 weeks for delivery to certain APO/FPO U.S. military addresses and U.S. Territories. NON-U.S. SHIPPING
We apologize for the inconvenience, but we do not currently ship products outside of the United States of America. CUSTOMS
Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label. Customs charges vary from country to country and your order may be subject to customs charges on entry to your country. Any customs charges must be borne by you. Please contact your local custom authorities for additional information. All international orders will be shipped with customs forms listing the value and content of the package contents. DOT RESTRICTIONS ON AIR SHIPPING
The U.S. Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire of other mishap. We're committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That is why for orders containing DOT-restricted products we will only ship ground. The shipping cost will depend on the weight of the order. The minimum price for shipping is $4.98 USD. Delivery confirmation is provided and tracking information is also available, once the order has shipped. SHIPPING CHOICES
Even though USPS and United States Postal Service are the options listed on our website. We will ship at our discretion, but will try and make every effort to get your package to you in the timely manner you have chosen. Weather, Act of G-d, mechanical breakdowns
UPS, USPS nor DiabetesHealthSupplies.com can't be held responsible for packages not arriving on time dues to Weather, Act of Nature, mechanical breakdowns. There will be no refunds given for these conditions. | RETURN POLICY | | Your complete satisfaction is our ultimate goal. You may return any item for any reason within 30 days, of your invoice [*NO EXCEPTIONS] in good condition, with ALL original packaging and instructions, for a full refund of only the sales price. Any defective or damaged item may also be exchanged within 30 days less shipping and handling. Please pack any returned products securely so they are received in as good a condition as possible.
INTERNATIONAL RETURNS
We do not ship outside the continental united states. We apologize for any inconvenience.
DiabetesHealthSupplies.com stands behind every item we sell. We are committed to having happy customers that not only can't wait to shop again but go out and tell their friends about DiabetesHealthSupplies.com. That's why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your product simply return it within 30 days for a 100% refund less shipping and handling. (we do not ever refund shipping)
Sorry We can Not take back Frio or Poucho wallets for exchange or money back if they have been activated they are consider used. We will take defective ones only. We do not take back any used item.
Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are non refundable.
DiabetesHealthSupplies.com offers you a 100% money-back guarantee. If for any reason you are dissatisfied with your purchase from DiabetesHealthSupplies.com, you may return the item(s) in NEW, UNUSED AND ORIGINAL CONDITION WITHIN 30 DAYS in their original packaging for a full item amount refund. Shipping is not refundable.
When returning a product, all parts, pieces, accessories, manuals, warranty information, and printed materials must be in their original packaging with the product in order to be eligible for a full refund. If any of the above is not done, we will not refund you money.
If you should need to return an item contact DiabetesHealthSupplies.com by phone or E-mail and request a RMA (Returned Merchandise Authorization) number. Returned items MUST have the RMA number written BOLDLY on the box of the returned item. Return shipping charges are the customer's responsibility.
If you return an item and DO NOT get an RMA number, you may (at our discretion) still return the item, but there will be a 15% restocking fee. We at Diabetes Health Supplies, will decide whether the item can be returned .We recommend that you insure the item when shipping. All items returned must be in new and unused condition.
Please Note: All sales are subject to availability of product from the respective manufacturer and/or vendor. Refunds will be sent as a check within three weeks of receiving your return. Please note that we cannot refund shipping and handling costs. We will provide free shipping if your return is a result of our error. Please enclose a copy or the original sales receipt, order number, name, address and telephone number of the person who purchased the order. Please supply the name, address and telephone number of the person to whom we should send the refund check. Please include in your return a note with the reason for the return. Frio Wallets (Pouches)
Used and Activated FRIO Wallets can Never be returned ! When ordering a FRIO product, if specified color is not currently in stock a substitution or upgrade to a larger size may be made by DiabetesHealthSupplies.com staff to ensure timely shipment of order. Non-Defective Returns:
All non-defective returns must arrive in original packaging in resealable condition, with all original components (instruction sheets, boxes, packing material, bags and so on) included, or the package will be returned to you and no refund will be given. The customer is responsible for returning the item(s) to "DiabetesHealthSupplies.com" at their expense. We strongly recommend that you insure the package as well as request an acknowledgement of delivery from the carrier that you use. If you have any questions, please e-mail us at: cs@diabeteshealthsupplies.com [put "returns" in subject line]. Telephone: 1-866-422-4866 or Fax: (800) 503-6280 |
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